General Questions

What does a web designer do?

A web designer creates the look, structure, and functionality of a website.

This includes:

• Designing the layout
• Adding text and images
• Making the site work on phones and tablets
• Creating contact forms
• Optimising the site for search engines

Our goal is to build a website that helps your business attract and convert customers.

How do I choose the right web designer for my small business?

Look for a web designer who:

• Has experience with small businesses
• Shows real examples of past work
• Offers clear pricing
• Communicates clearly
• Provides ongoing support

A good web designer should understand your business goals, not just the technology.

What makes a good small business website?

A good small business website should be the following:

• Easy to use
• Mobile-friendly
• Fast loading
• Clear about services
• Easy for customers to contact you

The goal is to make it simple for visitors to become customers.

Can a website help my business get more customers?

Yes. A well-designed website can help your business:

• Attract new visitors from Google
• Build trust with potential customers
• Turn visitors into sales, enquiries or bookings

Do small businesses really need a website?

Yes. Even if your business relies on word-of-mouth, most customers will search online before contacting you.

A website helps build trust and shows that your business is professional and established.

A professional website helps you:

• Build trust with customers
• List your services
• Receive enquiries
• Be found on Google
• Compete with other businesses

Even small local businesses benefit from having a strong online presence.

I already have a website. Do I need a new one?

Not always. Sometimes your current website only needs improvements.

However, a new website may be a good idea if:

• Your website looks outdated
• It does not work well on phones
• It loads slowly
• It is difficult to update
• It does not bring enquiries

We can review your current website and recommend the best option.

What is a responsive website?

A responsive website automatically adjusts to different screen sizes.

This means it works well on:

• Phones
• Tablets
• Desktop computers

Responsive design is essential today because many people browse on mobile devices.

How often should a website be updated?

It is a good idea to update your website regularly.

Updates may include:

• New services
• Blog posts
• Photos of recent work
• Business announcements

Regular updates can also help with SEO.

Can you redesign my old website?

Yes. A website redesign can improve:

• The look of your website
• Mobile usability
• Speed
• Search engine performance
• Visitor to client conversion

Many businesses redesign their websites every few years.

Pricing Questions

How much does a website cost?

By clicking on the following link, you can find the pricing for website design packages.

If, however, you need a web design package not listed on our pricing page, then we can certainly accommodate you, and the final cost will depend on:

• The number of additional pages
• Increased design complexity
• Special features and add-ons

Before we begin any work, we will provide you with a firm upper limit as a quote. Generally speaking, we have managed to build websites for our clients below this upper limit.

Are there any hidden fees?

No. We believe in clear and honest pricing.

Website Process

How long does it take to build a website?

Most small business websites take 3 to 6 weeks.

The timeline depends on:

• The web design package you have selected
• The number of additional pages requested
• How quickly some content is provided, such as good-quality photos if appropriate
• Special features or custom work

What information do you need from me?

To build your website, we usually need the following:

• Your business information
• A list of services you offer
• Your logo (if you have one)
• Photos (if available)
• Contact details
• Any text you would like added to the site

If you do not have everything ready, we can help. Just let us know!

Do I need photos for my website?

Photos help make your website more attractive and trustworthy.

If possible, it is best to use real photos of your business, staff, or work.

If you do not have photos, we may be able to help you find suitable images.

Can you help with website content and text?

Yes. Clear and helpful website content is important because it helps customers understand your services and helps your website appear in search results.

If you do not have text for your website, we may be able to assist with content writing.

Can I update my website myself?

Yes. Your website will be built on a system that allows you to:

• Edit text
• Add images
• Create blog posts
• Update information

We can also show you how to make simple changes.

Can I add new pages later?

Yes. Most websites can easily be expanded as your business grows.

You can add new pages, such as:

• New services
• Blog articles
• Case studies
• Customer testimonials

Or, if you prefer, we can update your website for you: content, photos,…

Technical Questions

Will my website work on mobile phones?

Yes. All websites we build are mobile responsive.

This means that they will work well on:

• Smartphones
• Tablets
• Desktop computers

Many visitors will use their phone to view your site, so this is very important.

Will my website appear on Google?

We will include basic search engine optimisation (SEO) with your website.

This helps search engines understand your website.

However, ranking highly on Google often requires ongoing SEO work.

We may be able to help with long-term SEO if needed.

What is SEO and why is it important?

‘SEO’ means ‘Search Engine Optimisation’.

It helps your website appear in search engines like Google when people search for services related to your business.

Good SEO can bring more visitors to your website.

How can my website rank higher on Google?

To rank higher on Google, your website needs the following:

• Good content
• Fast loading speed
• Mobile-friendly design
• Proper SEO setup
• Quality backlinks

SEO usually takes time and ongoing work.

What if I need help later?

We do offer ongoing support, edits and maintenance as needed.

These can include:

• Website updates
• Security checks
• Backups
• Content changes

You will never be left without help.

Ownership, Hosting and Domain Name

Do I need a domain name for my website?

Yes. A domain name is your website address, such as: yourbusiness.com.au

A good domain name helps customers find and remember your business online.

Should my business use a .com.au domain?

For Australian businesses, a .com.au domain is often the best choice.

It shows customers that your business is based in Australia and can improve trust.

However, to get a .com.au domain name, you need to have a registered business.

What is website hosting?

Website hosting is the service that stores your website on the internet.

Without hosting, your website cannot be viewed online.

Reliable hosting is important for speed and security.

Do I own my website?

Yes. You own your website and your content. We do not lock you into long contracts.

Do you provide website hosting?

No, we don’t, but we will recommend hosting providers.

What is website maintenance?

Websites need regular updates to stay secure and perform well.

Maintenance can include:

• Software and security updates
• Security monitoring
• Backups
• Performance improvements

Maintenance may help prevent problems.

Working With Us

Do you outsource work overseas?

No. All work is handled locally.

You will communicate directly with us throughout the project.

I am not technical. Is that a problem?

Not at all. Many of our clients are not technical.

We explain everything clearly and guide you step by step.

Can you redesign my current website?

Yes. A redesign can improve:

• Appearance
• Speed
• Mobile usability
• SEO performance
• Conversion rates

We can review your existing website and suggest improvements.

Getting Started

How do I get started with a new website?

Getting started is simple. Usually the process is:

• You contact us to discuss your business and requirements
• We recommend the best website solution
• You receive a fixed upper-quote
• You approve the project
• We then begin building your website

We will be with you each step of the way.

Your website will be online, and you will be able to see the building progress.

Still Have Questions?

If you did not find your answer here, please contact us.

We are happy to answer your questions and help you choose the right solution for your business.